This policy was last updated: April 2026

1. Who We Are

Sollett Bros. Ltd. (Company Number: 2226621), whose registered address is High Street, Boosbeck, TS12 3AG, is the data controller responsible for your personal data collected via this website (sollettbros.co.uk).

If you have any questions about this policy or how we handle your data, please contact us:

• Telephone: 01287 632994
• Email: info@sollettbros.co.uk
• Post: Sollett Bros. Ltd., High Street, Boosbeck, TS12 3AG

2. What Data We Collect

When you use our website or contact us to request a quote or estimate, we may collect the following personal information:

• Your full name
• Your home or property address
• Your email address
• Your telephone number
• Details of your enquiry or roofing requirements

We do not collect any sensitive personal data (such as financial details or health information) via this website.

3. How We Collect Your Data

We collect your data when you:

• Complete and submit the quote request form on our website
• Contact us directly by telephone or email

4. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiry or quote request
• To arrange a site visit or survey at your property
• To provide you with a written estimate or quotation
• To communicate with you regarding your roofing project
• To comply with any legal obligations we may be subject to

We will not use your data for unsolicited marketing without your express consent.

5. Our Legal Basis for Processing Your Data

Under UK GDPR and the Data Protection Act 2018, we rely on the following legal bases to process your personal data:

• Legitimate interests — to respond to your enquiry and provide the roofing services you have requested information about.
• Performance of a contract — where you proceed with a quote and we carry out work, processing your data is necessary to fulfil our contractual obligations to you.
• Legal obligation — where we are required by law to retain certain records.

6. How Long We Keep Your Data

We will only retain your personal data for as long as is necessary for the purposes set out in this policy:

• Enquiry data where no work is carried out will be retained for up to 12 months.
• Where we carry out work for you, we will retain relevant records for up to 7 years for accounting and legal purposes.

After these periods your data will be securely deleted or anonymised.

7. Who We Share Your Data With

We do not sell, rent or trade your personal data. We may share it only in the following limited circumstances:

• Ideal Sales Solutions Ltd (t/a Ideal4Finance) — if you choose to apply for a finance product through our website, your data will be passed to Ideal4Finance to process your application. Ideal Sales Solutions Ltd is a credit broker (FRN 703401). Their own privacy policy will apply to any data they process.
• Legal or regulatory requirement — we may disclose your data if required to do so by law, a court order, or a regulatory authority.

We do not transfer your data outside of the United Kingdom.

8. Your Rights

Under UK GDPR you have the following rights regarding your personal data:

• The right to access — you may request a copy of the personal data we hold about you.
• The right to rectification — you may ask us to correct any inaccurate or incomplete data.
• The right to erasure — you may ask us to delete your personal data where there is no good reason for us to continue processing it.
• The right to restrict processing — you may ask us to suspend processing of your data in certain circumstances.
• The right to object — you may object to us processing your data on the basis of legitimate interests.
• The right to data portability — you may request that we transfer your data to you or a third party in a structured, commonly used format.

To exercise any of these rights, please contact us using the details in Section 1. We will respond to all requests within 30 days.

If you are not satisfied with how we handle your request, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

• Website: www.ico.org.uk
• Helpline: 0303 123 1113

9. Data Security

We take the security of your personal data seriously. We have put in place appropriate technical and organisational measures to prevent your data from being accidentally lost, used, accessed, altered or disclosed without authorisation. Access to your personal data is restricted to those who have a genuine need to process it.

10. Cookies

Our website may use cookies — small text files stored on your device — to help the website function correctly. We do not use cookies to track you across other websites or for advertising purposes.

The cookies we may use are:

• Strictly necessary cookies — required for the website to operate (e.g. form submissions). These cannot be disabled.

You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

11. Links to Other Websites

Our website contains links to third-party websites, including Ideal4Finance. This privacy policy applies only to sollettbros.co.uk. We encourage you to read the privacy policy of any website you visit via a link from our site.

12. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to check this page periodically.